Account and connected-platform data deletion

1. Make a deletion request

Email support@millwards.website with the subject “Data deletion request.” State the email address on your Millwards Studio account and choose one of these requests:

• delete only a TikTok, Instagram, or YouTube connection and its locally stored connection data;
• delete all connected-platform information; or
• delete the complete Millwards Studio account and associated personal information.

We may send a confirmation link or ask for proportionate information to verify that the request came from the account holder. Account deletion and subscription cancellation are separate: cancel Pro through Account → Manage billing so future Stripe renewals stop.

2. Disconnect at TikTok, Instagram, or Google

When connected-account publishing becomes available, its Disconnect control will remove the local connection and ask the provider to revoke access. You can also remove Millwards Studio directly in the connected-app or security settings of TikTok, Instagram, or your Google Account’s third-party connections.

Removing access at a platform prevents new authorised API activity but may not notify us immediately. After removing access there, send the deletion request above if you also want us to locate and delete any remaining local connection record. If a provider is temporarily unavailable when you use our Disconnect control, remove access in that provider’s settings as well.

3. What we delete

For a verified connected-platform deletion request, we delete the applicable encrypted access and refresh tokens, platform-scoped account identifier, display name, granted scopes, connection status, and unpublished connection or publishing records held only to operate that integration. We also stop pending unpublished transfers where technically possible.

Deleting a connection does not delete a video that you already chose to publish on TikTok, Instagram, or YouTube. That copy is controlled by the platform and must be managed in the relevant platform account. It also does not remove original videos or exports stored on your device.

You can delete an individual account-stored source and its edit settings immediately from the Projects workspace without deleting your account. For complete account deletion, we delete saved projects and delete or anonymise the account information described in our Privacy Notice, subject to limited billing, tax, accounting, fraud, dispute, policy-acceptance, and legal records that must or may lawfully be retained. Provider-side information remains subject to the relevant provider’s policies.

4. Timing and request status

We aim to acknowledge a request within two business days. After any necessary verification, connected-platform credentials and ordinary platform account data are normally deleted within seven days, and complete Millwards Studio account deletion is normally completed within 30 days. We will explain any lawful exception or necessary extension.

Keep our reply and any confirmation reference. Reply to that message to ask for the current status. Revoking a connection does not prevent us from retaining a minimal security record where reasonably necessary to investigate abuse or establish, exercise, or defend legal claims.

5. Contact