Refunds & Cancellation

1. At a glance

• Price: Pro costs £12 total per month. Millwards Studio is not VAT registered, so VAT is not added.
• Trial: eligible new customers receive seven days.
• Renewal: the subscription renews automatically each month until cancelled.
• Cancellation: cancel before the trial ends to avoid the first charge, or before a later renewal to avoid the next one.
• Access: after cancelling a paid month, Pro normally continues until the current billing period ends.

2. Seven-day trial

The checkout page shows your trial end and first charge date before you subscribe. If a payment method is collected, Stripe will automatically charge £12 total when the trial ends unless you cancel first. No VAT or other tax is currently added to that amount.

Pro starts as soon as Stripe confirms checkout. By selecting the checkout control that requests immediate access, you expressly ask us to begin supplying Pro during the 14-day consumer cancellation period. This does not remove the cancellation and refund rights below.

Trial eligibility is limited to one introductory trial per Millwards Studio account; repeated trials through additional accounts are not permitted. Cancelling during the trial prevents the first recurring charge, and Pro access continues until the displayed trial end unless the account is suspended or terminated for another valid reason.

3. How to cancel

Use Account → Manage billing → Cancel subscription in Millwards Studio’s Stripe-hosted customer portal. If you cannot access your account, email support@millwards.website from the address associated with the subscription.

A cancellation is complete when the customer portal or our support team confirms it. Keep that confirmation. Removing a payment method, deleting local browser data, deleting the app, or not using the service does not by itself cancel the subscription.

You may also cancel by emailing support@millwards.website with: “I give notice that I cancel my Millwards Studio Pro subscription,” your account email, subscription date, name, and the date of the notice. You do not need to give a reason.

For a paid monthly period, cancellation normally takes effect at its end. We do not normally provide prorated credit for unused days, except where required by law or expressly agreed.

4. When a refund may be available

Payments for a monthly period that has begun are generally non-refundable, except:

• where applicable law gives you a refund or withdrawal right;
• for a confirmed duplicate or incorrect charge;
• where a documented service fault prevented meaningful use and we cannot reasonably resolve it; or
• where we approve a refund at our discretion based on the circumstances.

If you are a consumer, you may cancel your first Pro subscription within 14 days after the subscription contract is made. Pro begins immediately with a seven-day trial, so cancellation during the trial prevents the first charge. If the first £12 charge has already been taken and we receive your cancellation during that original 14-day period, we will refund that charge in full. This policy does not restrict any longer or additional right required by law. After that period, charges for a monthly period that has begun are not normally refundable, subject to the exceptions above and mandatory law.

Any refund is returned through Stripe to the original payment method. Banks and card networks control when it appears. Cancelling or refunding does not reimburse third-party costs you incurred.

5. Failed payments and billing problems

Stripe may retry a failed recurring payment. Pro access may be limited or ended if payment remains unsuccessful. Update your payment method through the customer portal or contact support if a charge appears incorrect.

Please contact us before opening a payment dispute so we can investigate quickly. This request does not remove any right you have to contact your bank or card issuer.

6. Requesting billing help or a refund

Email support@millwards.website with:

• the email address used for Millwards Studio;
• the invoice number or date and amount of the charge;
• a short explanation of the problem; and
• any relevant error message—without sending a full card number, password, or security code.

Our target response time is two business days. Approved refunds are submitted promptly through Stripe; final bank processing time is outside our control.

7. Model cancellation form

Complete and return this form only if you wish to cancel the contract. You may copy it into an email to support@millwards.website, use the billing portal, or send any other clear statement that you wish to cancel.

A typed name is sufficient when the form is sent by email. We will use the account email or proportionate checks to verify the request.